Understand the business requirements and through structure process documenting, validating and translating it into functional specifications that are used by technical experts to craft analytical solution. Ensure robust process and business documentation is maintained and update to date inline with product road maps. Building strong relationships across a range of teams involved in analytical delivery.


  • Facilitate the development of a business case by working with analytical product owners
  • Documenting and understanding client requirements using the Customer Requirements Specification (CRS)
  • Designing and validating functional solutions by interpreting the CRS into a set of Product Requirements Specifications (PRS)
  • Demonstrate GUI prototypes, to validate the designs
  • Propose solutions by reviewing the approved CRS and PRS
  • Assist project manager’s and owners by updating and reporting on progress and managing delivery, and if required, conduct a Post Implementation Review (PIR)
  • Ensure testing of solutions by applying the test basket
  • Update and publish release notes related to changes, maintain and update all related documentation, and perform live monitoring if the new systems during go-live
  • Respond to incidents and conduct preliminary analysis of issues
  • Document the SLA
  • Participate in internal delivery forums


  • Informatics or relevant degree, or similar
  • Experience in healthcare technology is preferred
  • 8 years experience as a Business Analyst
  • Understanding of analytical and solution architecture on cloud.
  • Business/process mapping
  • Understanding of patient health management, provider profiling, healthcare reporting, and other key healthcare technologies etc.
  • Understanding of clinical tools including coders, groupers, and classifications
  • Understanding of data science in the healthcare space
  • Understanding of healthcare benefit pricing, product pricing and other actuarial calculations (reserving, risk rating, etc.)
  • Understanding of fraud and operations environment


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