SECURITY ENGINEER (L1) – GAUTENG

SECURITY ENGINEER (L1)

The Security Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The Security Engineer (L1) focuses on first line support for standard and low complexity incidents and service requests.

KEY ROLES AND RESPONSIBILITIES

  • Monitors client infrastructure and solutions
  • Identify problems and errors prior to or when they occur
  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigate first line incidents assigned and identify the root cause of incidents and problems
  • Fulfil approved requests following agreed procedures
  • Provide telephonic or chat support to clients when required
  • Execute approved maintenance activities including patching and configuration changes
  • Follow the required handover procedures for shift changes to ensure service continuity
  • Report and escalate incidents where necessary
  • Ensure the efficient and comprehensive resolutions of incidents and requests
  • Proactively identify opportunities for work optimisation
  • Update existing knowledge articles or create new ones
  • Update existing knowledge articles or create new ones
  • Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.

EDUCATION REQUIRED:

  • Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
  • Entry level experience with troubleshooting and providing support required in network/ data centre/ systems/ storage administration and monitoring Services within a medium to large ICT organisation.
  • Working knowledge of management agent, redundancy concepts, and products within the supported technical domain (i.e., Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, Linux etc)

CERTIFICATIONS REQUIRED:

  • Fortinet NSE1-3
  • Linux LPI

ADVANTAGEOUS CERTIFICATION:

  • Up to date and relevant ITIL certification (Foundation Level)
  • Cisco Certified Network Associate – Routing and Switching (CCNA-R/S)
  • Cisco Certified Network Associate – Security (CCNA-SEC)
  • NSE 4/5/6
  • VMware Certified Professional vSphere
  • IP, WINS, DHCP, DNC, etc
  • MS-Office, MS-Outlook, Symantec Backup Exec, Symantec Endpoint Protection, Symantec System Recovery, Citrix Go-To-Assist
  • MS-Active Directory
  • MS-Windows Server
  • MS-Windows XP Professional
  • MS-Windows Terminal Server
  • MS-Exchange Server
  • MS-SQL Server
  • MS-IIS Server
  • Citrix Meta frame
  • Switches and Routers
  • Coding (Bash, Python, Java)

Any of the above certifications will be favorable. Security Engineer (L1) is expected to gain certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role.

WORK EXPERIENCE REQUIRED

  • Entry level experience or completion of relevant intern program
  • Entry level experience with troubleshooting and providing support required in network/ data centre/ systems/ storage administration and monitoring Services within a medium to large ICT organisation.
  • Working knowledge of management agent, redundancy concepts, and products within the supported technical domain (i.e.
  • Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup etc)

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