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Key Responsibilities
- Handle all reservation enquiries with professionalism and warmth.
- Provide guidance on treatments, packages, and promotions while upselling services and retail products.
- Manage the booking system and confirm bookings with pre-arrival communication.
- Support front desk operations: guest check-ins/check-outs, payments, voucher redemptions, and reports.
- Assist with stock control, retail displays, and administrative tasks for the Manager.
- Ensure guest experiences align with our promise: “A sanctuary where you invest in elevating guest experiences.”
- Maintain guest confidentiality at all times.
Requirements
- Matric (Grade 12) – essential.
- 2–3 years’ experience in a 5-star hospitality environment.
- Previous reservations or reception experience – essential.
- Somatology qualification– advantageous.
- Strong communication, interpersonal, and organisational skills.
- Sales-driven mindset with the ability to upsell and promote services.
- Computer literacy (MS Office, booking systems).
- Professional grooming in line with luxury hospitality standards.
