WAITER – 5 STAR HOTEL – FRANCHHOEK

Waiter

The Waiter is responsible for delivering an exceptional dining experience in line with Leeu Collection standards. This role ensures that guests receive warm, professional, discreet yet efficient service while maintaining the highest standards of food and beverage presentation.

Inherent Requirements:

• Matric
• Wine certificate course would be beneficial
• At least 2-years waitering experience in a high-end Fine Dining Restaurant (Hotel Restaurant experience beneficial).
• Proficiency in POS systems (Easipos preferred).

Competencies and Attributes:

• Knowledge of cocktails, spirits, wines, and beverages.
• Ability to “up-sell”
• Time Management
• Attention to detail
• Problem-solving abilities
• Customer Focus
• Ability to work under pressure

Main Responsibilities:

• Greet all guests warmly and professionally in accordance with Leeu Collection standards.
• Provide friendly, courteous, and professional service at all times.
• Understand the sequence of service and anticipate guest needs.
• Be fully aware of your table allocations, dietary requirements, allergies and special requests during service by ensuring that you pay careful attention to the day sheet provided where all guest details will be noted.
• Inform the kitchen of any guest food requirements or allergies in accordance with standards.
• Have a complete knowledge of the menu and wine list to confidently assist guests.
• Assist guests with non-menu requests, responding positively and accommodating where possible.