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Hospitality

DUTY MANAGER – FRANSCHHOEK – WESTERN CAPE Full Time

Main Responsibilities

  • Facilitate a seamless stay for guests through planning of the guest journey and contacting guests during their stay for updates/feedback
  • Deal with and or escalate guest challenges/complaints
  • Monitor guest feedback received at check-out and through digital platforms
  • Ensure that all guest facing teams maintain a professional and polished appearance by adhering to the company dress code.
  • Enforce a zero-tolerance disciplinary code, maintaining a high standard of professionalism across the team.
  • Work closely with Finance and Reservations teams.
  • Drive guest feedback to the relevant teams and schedule training on challenging feedback to improve service delivery.
  • Communicate occupancy changes or room moves to all departments to ensure proper staffing and resource allocation.
  • Conducting regular training on current and updated SOP’s and additional services implemented.
  • Drive the PIT check procedure (Pre/In/Post) to ensure all guest services are delivered accurately.
  • Manage the monthly reconciliation of Front Office External Supplier Accounts (external airport transfers etc.)
  • Manage O-status (zero balance) and Management Accounts
  • Minimize waste and control resources within the front office department.
  • Managing the Front Office floats (reception and “Forex”)
  • Ensure, enforce and maintain Health and Safety standards

Experience and Skills:

  • Minimum of 3 years Duty Manager or Assistant Hotel Management experience
  • Previous 5* Hotel experience would be advantageous
  • Computer skills including proficiency in the use of Protel and MS office
  • Sustainable quality and attention to detail
  • Innovation for results
  • Initiative and change agent
  • Teamwork, cross organisational collaboration and building high performance teams
  • Managing uncertainty (ambiguity) and adaptability

 

 Inherent Requirements:

  • Matric
  • Tertiary qualification in Hospitality or Hotel Management
  • Valid Driver’s license
  • Ability to work shifts including night shift.
  • Personal and professional integrity of the highest standard
  • Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous
  • Preference will be given to candidates from Franschhoek and neighbouring areas

Job Overview

  • Job ID: 110686
  • Date Posted:
  • Location: Franschhoek
  • Job Title: DUTY MANAGER – FRANSCHHOEK – WESTERN CAPE
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