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Main Responsibilities:
•Provide friendly, courteous, and professional service at all times and greet all guests warmly and professionally in accordance with Leeu Collection standards.
•Understand the sequence of service and anticipate guest needs.
•Handle guest complaints and comments professionally, escalating to the Restaurant Manager / Manager on Duty when necessary.
•Have comprehensive knowledge of the menu and wine list, making informed recommendations.
•Ensure prompt and accurate service of drinks to pool and restaurant guests.
•Maintain expert-level knowledge of cocktails and be able to craft them on request.
•Assist guests with non-menu items, responding positively and accommodating special requests where possible.
•Coffee station to be checked and res-stocked for each service / shift to ensure a smooth barista service.
•Perform cleaning tasks as required, including polishing cutlery and glassware, cleaning floors, fridges, windows & service areas i.e. buffet stations.
•Light and maintain the fire in the restaurant and bar during winter months.
•Accurately enter all transactions into the Easipos system.
•Always complete your shift cash-up and have the MOD check and sign it off.
Experience and Skills:
•At least 1 year experience in a similar position in a 5-star establishment
•Must have bar set-up, drinks service and bar hygiene knowledge, including excellent cocktail knowledge
•Be familiar with operating procedures for all Food and Beverage machines, equipment and tools
•Proficiency in POS systems (Easipos preferred).
•Excellent communication skills
•Must be guest service orientated
•Matric
•Wine certificate course/mixology training would be beneficial
