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Key Responsibilities:
- Team Management:
- Assist in supervising, mentoring, and motivating the spa team, ensuring a high level of professionalism and performance.
Guest Experience:
- Ensure guests receive exceptional service from arrival to departure.
- Address any guest concerns promptly and professionally to maintain satisfaction and loyalty.
Operations Oversight:
- Support the Spa Manager in overseeing daily operations, including staff scheduling, inventory management, and equipment maintenance.
- Promote spa services and retail products to guests, driving revenue growth and achieving monthly sales targets.
- Assist in organizing staff training to ensure consistent service excellence and up-to-date product knowledge.
- Ensure compliance with health, safety, and hygiene regulations at all times.
- Handle bookings, manage client records, and assist with reporting and budgeting tasks as required.
Requirements:
- Sales & Revenue
- Training & Development
- Health & Safety Compliance
- Administrative Duties
- Diploma or certification in spa therapy, beauty therapy, or related field.
Experience:
- Minimum of 3 years experience in a luxury spa environment, with at least 1 year in a supervisory or assistant management role.
- Experience in retail sales within a spa setting is highly desirable.
Skills:
- Strong leadership and interpersonal skills.
- Excellent communication skills and ability to resolve issues calmly.
- Proven ability to motivate a team and drive sales.
- Knowledge of spa products, treatments, and trends.
- Proficiency in spa management software and Microsoft Office.
