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ASSISTANT HOTEL MANAGER
Main Responsibilities:
- Ensure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback.
- Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented.
- Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste.
- Develop, implement, and monitor systems that capture and communicate guest preferences without compromising their privacy.
- Attend daily, weekly and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation.
- Have detailed knowledge of all Front Office, Housekeeping and F&B procedures to ensure that constant guidance is provided.
- Create an environment that fosters positive employee engagement and commitment to their roles.
- Provide timely feedback and conduct performance appraisals for the hotel team according to required standards.
- Enforce discipline where necessary according to the Code of Conduct.
- Work with third-party suppliers to ensure excellent service to both the organization and the guests.
- Prepare and propose the annual budget, working closely with finance and purchasing to ensure inventory and par stock levels support consistent quality service.
- Manage department rosters, attendance and leave balances to control staffing costs.
- Monitor Night Auditors and ensure that they are maintaining the correct standards and procedures that accurate financials are captured daily.
- Reconciliation of all floats to be checked on a regular basis to rule out any discrepancies.
- Regularly train on all SOP’s and ensure that the team is up to date with all relevant procedures.
- Notice and communicate opportunities for quality improvement, ensuring follow-through on implementation.
Skills and Attributes:
- Ability to confidently operate within a fast-paced and challenging environment.
- Effective complaint handling.
- Demonstrate exceptional team leadership and management skills
- Superior communication and interpersonal skills
- Financial acumen
- Personal and professional integrity of the highest standard.
Experience and skills:
- Minimum of 5 years’ experience in hotel management or a similar leadership role within the hospitality industry.
- Diploma in Hospitality Management or Tourism beneficial.
- Advanced computer skills including MS office, including e-mail and internet.
- Experience with Protel PMS advantageous.
- Valid driver’s licence.
