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Main Responsibilities:
• Oversees, coordinates and directs the service, operations, logistics and activities of the Front Office and other operational departments during their allocated night shift.
• Responds to the requests that are presented by guests during the night operating hours and works closely with the relevant department night team to assist the department managers to ensure a coordinated effortbetween the different teams.
• Ensures that the Night Audit and reporting is accurately completed and all departments are balanced and that department “End-of-Day” procedures are correctly run.
• Ensuring that all guests’ special requests, requirements are met by all departments and communicated clearly.
• Upselling of other Leeu Collection facilities and services including our affiliates.
• Adhere to and maintain Health and Safety standards
Experience and Skills:
• Experience in a 5 star luxury hotel environment
• Excellent knowledge of Franschhoek area and surrounds
• Excellent interpersonal skills to be able to interact with all guests
• Excellent communication skills in English, both written and verbal
• Excellent knowledge of food and beverage, general knowledge about news and current affairs
• Excellent track record in housekeeping, food and beverage, as well as butler duties
• Ability to be always courteous, calm under pressure and putting guests first
• Computer literate in Microsoft office and Protel.
Requirements:
• Degree or diploma in Hospitality.
• At least 2 years of experience in a similar role within Hospitality.
• Valid driver’s license
• Ability to work shifts and be flexible in other departments
• Exceptional attention to detail
• Ability to anticipate guests needs and exceed guests’ expectations
• Enthusiastic and passionate about guests, their needs and preferences
• Preference will be given to candidates from Franschhoek and neighbouring areas
