The Agile Business Analyst role is a key part of the IT organization and is responsible for helping to define, document and deploy solutions that align with our strategy. The BA will be working closely with the business to understand their current requirements, identify opportunities within these requirements, document how they could meet those needs through implementing an agile methodology in order to deliver new features more efficiently. You’ll need excellent communication skills as well as strong problem-solving skills in order to effectively communicate what you do (and don’t) know about technical products/services; this includes understanding your customers’ use cases, defining system architecture and designing test cases that help prove the functionality of new systems before implementation. The ability to work collaboratively across teams is also essential


  • Our client in a broad-based multinational media group headquartered in South Africa and Dubai with principal operations in pay television and video entertainment. The group operates in almost 50 countries in Africa. An African platform operator, Client’s expertise lies distributing media products, creating media content, and selling advertising. Its key areas of operations are:

▪ Pay Television: direct-to-home satellite and digital terrestrial television services

  • SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets
  • Operating in the majority of African countries, MultiChoice is the leading Pay TV provider in most of the key African markets.
  • Its strategy is to offer the best local and international content across multiple platforms to customers wherever they are. The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce.
  • Over the years Client has built a successful track record of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage.

The group generates revenues mainly by collecting subscription fees, with a moderate contribution from advertising revenue. Its key objectives are to:

  • Build its Pay TV and SVOD subscriber base
  • Focus on investment and technology
  • Maintain a local approach
  • Provide quality service
  • Attract innovative and motivated employees

Purpose of the Position

▪ To support the planned pre-grooming analysis efforts for Tech Mod from a Business Analyst perspective. Ensuring that process definition, business rules, and requirements are considered and guaranteeing the required successful customer outcomes and best state customer journeys

Key Deliverables & Responsibilities:

  • Identify areas of analysis focus in line with priorities defined and agreed
  • Document/ model business processes & business rules
  • Document/ model business requirements
  • Document/ model use cases, user stories & associated test scenarios
  • Support development teams & UAT
  • Min 8 – 10 years’ experience in business analysis
  • Min 8 years’ experience in process/ requirement modelling using an enterprise modelling tool essential
  • Previous experience / exposure to Agile methodology
  • CX design experience considered an advantage
  • Previous modelling experience using Sparx Enterprise Architect considered an advantage

Technical Competencies

  • Strong facilitation and requirement elicitation
  • Strong process/ requirement documentation/ modeling
  • Strong stakeholder engagement and stakeholder management skills
  • Excellent verbal and written communication skills
  • Excellent time management skills
  • Strong presentation skills
  • Customer focus and service orientation
  • Planning and organizing


  • Bachelor’s degree in Business Administration, Computer Science or a related field required
  • Three years of experience in Agile software development; knowledge of the following frameworks:
  • Scrum, Waterfall, Agile Methodology preferred.
  • Must have 5+ years of experience in a business analyst role with a focus on Agile practices and methodologies, with the ability to translate business requirements into technical solutions.
  • Experience with Agile Methodologies preferred.


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