SERVICE OR FOOD AND BEVERAGE MANAGER – KRUGER NATIONAL PARK – LIMPOPO AND MPUMALANGA

You will be required to supervise and control all service areas and functions in the lodge, to the required standards, ensuring smooth operations.

 

KEY FOCUS AREAS

  • Supervise service, manage service standards, and ensure that service staff are fully prepared for each guest service, including confidence in food/menu descriptions and wine pairing recommendations.
  • Ensure consistency in services and products offered.
  • Monitor staff and patron activities to ensure that liquor regulations are obeyed.
  • Perform service tasks including presentation and sales of beverages and training thereof, ensuring that the required profit margins are met.
  • Assist in developing and implementing specialty drinks including welcome, morning and evening drinks.
  • Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management.
  • The primary focus of this position is on Guest Service, yet stock control and financials form a crucial part of the duties.
  • Maintain beverage and service equipment inventories and keep inventory records.
  • Ensure all guest information available is collected and communicated prior to arrival.
  • Ensure that work practices are efficient, clean and hygienic
  • Assist Management in counselling and succession planning for the department
  • Monitor, manage and control leave days and overtime according to company standards.
  • To ensure that deadlines on all projects are met.

 

TEAM SUPPORT & PRODUCT KNOWLEDGE

  • Good knowledge of the highest level of customer service in a luxury environment.
  • Good knowledge and understanding of stock procedures and control.
  • Good knowledge on the operation of all appliances and equipment.
  • Good knowledge of hygiene and all cleaning products used.
  • Basic knowledge of planning, budgeting and departmental administration.

 

REQUIREMENTS – QUALIFICATIONS AND SKILLS

  • Grade 12, Hospitality Management & Computer Qualification
  • Leadership skills with passion for development and skills transfer
  • People skills tolerance, patience, and care.
  • Must work accurately under pressure
  • Excellent time management and self-discipline, interpersonal & problem-solving skills
  • Team player with positive attitude, enthusiasm, and emotional control.
  • Excellent communication skills (written and verbal), practicing honest communication
  • Excellent attention to detail, excellent hygiene principles
  • 3 + Years’ experience in a position
  • Licence, SA ID or Valid Visa

 

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