SENIOR NETWORK ENGINEER – CLAREMONT – CAPE TOWN

Key Roles and Responsibilities:

  • Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
  • Perform necessary checks, apply monitoring tools, and respond to alerts
  • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
  • Investigate third line support calls assigned and identify the root cause of incidents and problems
  • Report and escalate issues to 3rd party vendors if necessary
  • Provide onsite technical support to clients and provide field engineering services to clients
  • Conduct monthly review of incidents and service requests, analyse, and recommend improvement in quality
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
  • Proactively identify opportunities for work optimization including opportunities for automation of work
  • Troubleshooting and resolution of complex network issues including Fault management
  • Consult and advise customers regarding network related requirements
  • Design networking and related technology solutions to meet customer requirements
  • Prep, configure and install network and related/integrated solutions
  • Senior Network Engineer
  • 47 Main Road, Claremont, Cape Town, South Africa
  • Documentation and reporting where required – As Built, Design, standard builds, Fault description,
  • Resolution and Root Cause Analysis, Surveys and Assessments, Reports as needed
  • Mentoring of colleagues and peers both in the Networking arena and others
  • Standby and after-hours escalation point for support issues
  • Focus on service availability and IPSLA requirements

Knowledge, Skills, and Attributes:

  • Ability to communicate and work across different cultures and social groups
  • Ability to plans activities and projects well in advance, and considers possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to con􀂦rm understanding, probing for further relevant information, and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
  • Understanding of TCP/IP and networking protocols
  • OSPF, EIGRP, QoS and Multicast configuration and troubleshooting understanding BGP
  • Layer 2 networking, including STP, VLANs and port channel/Ether channel technology, etc.
  • Layer 3 networking, including dynamic routing protocols (like the ones mentioned above) and HSRP/VRRP/GLBP/SVI, etc.
  • CCNP with solid SD WAN experience
  • Cisco SD-WAN Viptela knowledge with OMP routing protocols
  • Experience with various tools such as Protocol Analyzer, IPAM, RADIUS, etc.
  • VxLAN knowledge would be advantage
  • Network Packet captures and analysis (Wireshark)
  • Development/Automation/Scripting knowledge (Python)
  • Be a finisher and get the job done
  • Manage his/her own workload

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