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Minimum Requirements
Grade 12 (Matric)
Relevant tertiary qualification in:
Human Resources, or
Education and Training, or
Hospitality Management
Experience:
Minimum 2 years of experience in a similar training role within the hospitality industry
Experience with Learning Management Systems (LMS) and training delivery tools
Opera experience is advantageous
Skills
Strong administrative and organizational skills
Excellent verbal and written communication
Ability to develop and deliver effective training materials
Strong interpersonal and coaching skills
Management:
Foster and maintain positive relationships with managers and staff across the group
Uphold the company’s vision, mission, and values in all training activities
Design and implement structured training plans and programs
Quality assures all training-related processes
Operations:
Deliver and support internal training sessions
Share training materials via social media and digital platforms
Liaise with external providers for specialized training (e.g., First Aid, Firefighting)
Ensure comprehensive documentation of all training and store records in staff files
Promote HR engagement through effective communication platforms like WhatsApp and social media
Human Resources Support:
Manage and update the training and skills development database
Support the development and upkeep of training manuals
Coordinate access to training files and materials
Conduct induction training for new employees
Administrative Duties:
Review and revise training manuals regularly
Assist in drafting company policies and procedures
Ensure company compensation standards are adhered to in training contexts
Create tests and assessments for training verification
Compile and submit skills development reports on time
Provide regular HR-related updates and reports to operational managers
