add_filter( 'create_job_application_notification_headers', 'job_applications_cc_email' ); function job_applications_cc_email( $headers ) { $headers[] = 'Cc:info@tych.co.za'; return $headers; } @ini_set( 'upload_max_size' , '10M' ); @ini_set( 'post_max_size', '10M'); @ini_set( 'max_execution_time', '300' ); @ini_set( 'upload_max_size' , '10M' ); @ini_set( 'post_max_size', '10M'); @ini_set( 'max_execution_time', '300' );

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Information Technology

SUPPORT TECHNICIAN – JOHANNESBURG – GAUTENG Fixed Term Contract

Responsibilities:

Technical Support

  • Provide remote support to end users.
  • Provide end user software support for Windows and Apple Mac Operating Systems, MS Office Packages and business applications.
  • Provide VIP support to clients executive members
  • Troubleshoot software and hardware related incidents and requests remotely.
  • Perform application troubleshooting and support as per incidents and requests.
  • Work with vendors and internal resources to facilitate resolution of incidents and requests.

Ticket Management

  • Respond to Incidents and requests assigned via the ITSM Tool.
  • Ensure Ticket updates are current, and end users informed of progress.
  • Respond to and Resolve incidents within SLA.
  • Assess, review and resolve assigned tickets within stipulated SLA.
  • Escalate tickets where applicable.

Client Engagement

  • Communicate effectively with relevant Stakeholders including team members and Management.
  • Liaise with end users to effectively reach resolution on incidents and requests.
  • Keep users informed of priority changes and timing of resolutions.
  • Follow up with users to confirm that resolutions met requirements before closing the ticket.

Qualifications

  • 5 Years experience within an IT Desktop Support environment.
  • Matric and Degree or relevant Diploma and required Certification with 5 years related experience.
  • A+
  • MCSE / MCSP (advantageous)
  • AppleMac Certification (advantageous)
  • Relevant IT diploma (advantageous)
  • ITIL Foundation (advantageous)
  • Network +
  • Drivers license

Job Overview

  • Job ID: 108310
  • Date Posted:
  • Location: Johannesburg
  • Job Title: SUPPORT TECHNICIAN – JOHANNESBURG – GAUTENG
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