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Main Responsibilities:
• Daily checks on public areas, rooms and all guest facilities to uphold the highest standard of experience for our
guests and enforcing the standards of cleanliness.
• Implement and maintain high standards of cleanliness, hygiene, and safety across all areas.
• Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste.
• Implement and monitor processes to ensure that Housekeeping employees work in a manner that limits the risk of
damage to buildings, furniture, and equipment.
• Ensure all housekeeping-related guest requests and concerns are addressed promptly and effectively.
• Prepare weekly work schedules for the Housekeeping department based on the weekly forecast and allocate tasks
to staff accordingly.
• Work with Department Leaders to implement practices that support the continuous development of team leaders
and employees.
• Provide timely feedback and conduct probationary and performance reviews for the hotel team according to
required standards.
• Enforce discipline where necessary according to the Code of Conduct.
• Provide direction, oversight, and guidance to the Housekeeping Team, ensuring they are motivated and aligned
with the hotel’s standards.
• Prepare and propose the annual Housekeeping budget to Hotel Manager.
• Manage department attendance and leave balances to control staffing costs.
• Coordinate with procurement teams to source high-quality cleaning materials, linens, and guest amenities.
• Provide regular training for housekeeping staff to enhance service delivery, efficiency, and guest interaction.
Experience and Skills:
• Minimum of 5 years of experience in a similar position within a 5 star luxury property
• Impeccable communication skills both written and verbal
• Must be computer literate
• Leadership experience
• Strong training skills and experience
• Effective rostering abilities
• Knowledgeable with the controlling of expenses and inventories
• Ability to remain calm and professional under pressure
Inherent Requirements:
• Diploma in Hospitality Management
• Valid driver’s license
• High level of physical endurance
