GUEST RELATIONS ATTENDANT – ORMONDE – GAUTENG Full Time

RESPONSIBILITIES:

• Answer and manage all incoming department telephone calls in a friendly and
  professional manner
• Ensure all administrative functions of the guest services areas are fulfilled
  accurately and efficiently, with strict adherence to the hotel’s standards and
  procedures
• Are always well groomed and presentable
• Work as part of a team or individually to deliver high quality standards
  consistently and accurately.
• Welcome guests and visitors with attentive and efficient customer service
• Manage the stationery issuing, ordering and stock control
• Manage postal deliveries, collection and distributions
• To provide a seamless, smooth, warm and efficient service in the
• Reception/Guest Services area of the Hotel through checking in and checking
  out guests,
• Settling all guest related queries, requests, problems and complaints
• Welcome guests and visitors with attentive and efficient customer service
• Know how to identify and resolve complaints.

REQUIREMENTS:

• Matric (NQF 4),
• numeracy skills,
• Verbal and written English skills (all NQF 4)
• Great organization skills,
• Attention to detail
• A proven customer service focus, and two years hospitality experience.