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RESPONSIBILITIES:
- Answer and manage all incoming department telephone calls in a friendly and
professional manner - Ensure all administrative functions of the guest services areas are fulfilled
accurately and efficiently, with strict adherence to the hotel’s standards and
procedures - Are always well groomed and presentable
- Work as part of a team or individually to deliver high quality standards
consistently and accurately. - Welcome guests and visitors with attentive and efficient customer service
- Manage the stationery issuing, ordering and stock control
- Manage postal deliveries, collection and distributions
- To provide a seamless, smooth, warm and efficient service in the
- Reception/Guest Services area of the Hotel through checking in and checking
out guests, - Settling all guest related queries, requests, problems and complaints
- Welcome guests and visitors with attentive and efficient customer service
- Know how to identify and resolve complaints.
REQUIREMENTS:
- Matric (NQF 4),
- numeracy skills,
- Verbal and written English skills (all NQF 4)
- Great organization skills,
- Attention to detail
- A proven customer service focus, and two years hospitality experience.
