We are looking for talented Business Analysts to support with client Quality Survey based product.  This individual will be fully responsible for daily product operations and support.

The Job Requirements

  • Demonstrated ability to foster an environment for ideation, prototyping and production
  • General product environment coordination
  • Scrum management and general requirement management
  • Ticket and task prioritisation
  • Responsible for all ServiceNow related topics within the Shopfloor product scope
  • Requirement gathering, analysis and advising
  • Strong Project Management skills
  • Strong technical understanding of development principles and data integration
  • Observing technology trends and integrating them with upcoming solutions
  • Responsible for documentation
  • Responsible for setting up and managing first, second and third level support
  • Demonstrated business acumen to take a design to implementation and have experience scaling a concept
  • Experience with software development methodologies and practices (Agile, Scrum, etc.)
  • Experience in Data Analysis and advanced proficiency in Microsoft Office
  • Strong leadership behaviours with good people management skills and problem-solving skills
  • Strong Interpersonal skills to manage relationships with a variety of partners and stakeholders
  • Must have an excellent ability to multi-task effectively working on several projects synchronously
  • Experience in rolling out initiatives that leverage multiplatform technologies
  • Willingness to travel nationally and internationally
  • Willingness to work a 3 shift model
  • Ability to perform the minimum required physical and mental requirements of the function.
  • Leadership behaviours as per LEAD


  • Liaise directly with various client manufacturing plants worldwide to provide product and service support
  • Manage and coordinate system upgrades/bug fixes and support with product testing
  • Ensure to interpret business strategy and determine innovative solutions supporting strategy implementation
  • Design and model solutions for customer innovation and experience
  • Perform with innovation development groups to conduct insights as well as design outputs to their work
  • Manage and evaluate innovation pipeline assisting strategic decision-making and Go-to-Market process
  • Design, research, develop, analyse and suggest new concepts as well as strategies
  • Lead and direct different cross-functional programs and projects of varied sizes and types concurrently
  • Manage and attain customer expectations and ensure delivery to fulfil expectations
  • Coordinate all cross-functional activities, represent customers internally and collaborate with leaders in varied areas on allocation across projects and resource planning
  • Ensure to exercise decision-making and independent judgment while being aligned with customers and management
  • Promote innovations to support business requirements through activities that test, pilot and implement innovative concepts
  • Manage ideas from design stage through implementation
  • Roll out and analyse the effectiveness of initiatives that leverage multiplatform technologies
  • Initiate, develop and maintain a range of working relationships, within IT and from the business
  • Performing all outputs in compliance to the Company’s Integrity Codes & S.H.E.Q requirements and to perform delegated S.H.E.Q. tasks and duties & to inform superior about deviations


  • Minimum NQF 7 – BSC/BCom/BTech in Information Technology or B. Eng. or relevant equivalent
  • Minimum of 5 years’ experience in IT/Manufacturing, or
  • At least 6 months participation on our Graduate Development Programme
  • General Azure knowledge


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