Job Profile Summary

Provides primarily pre-sales technical support for the development and implementation of complex products/applications/solutions.

Uses in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations

Assists the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions. May create detailed design and implementation specifications for complex products/applications/solutions.

May build a mini-application based on customer requirements to demonstrate the feasibility of the application, often requiring rapid prototyping and/or product demo for a client.

May provide consultation to prospective users and/or product capability assessment and validation.

Report only those incumbents with incentives not tied to product sales.

Job Description

Technical Architects take responsibility for specifying and designing solutions based on their technical expertise across one or more technology domains. The individual in this position takes responsibility for the successful overall technical design and build of the custom elements of the solution to meet a client’s business requirements.

Key Roles and Responsibilities 

  • Select and apply appropriate design standards, methods, and tools, consistent with the agreed enterprise and solution architectures and ensure that these are effectively applied and adopted.
  • Guide successful implementation and execution of system solutions.
  • Provides detailed and specific advice regarding the application of their specialism(s) to the planning and operations processes.
  • Contributes to the development of solution architectures in specific business, infrastructure, or functional areas.
  • Defines and manages to scope requirements definition and prioritization activities for small-scale changes and assists with more complex change initiatives.
  • Designs components using appropriate modelling techniques following agreed architectures, design standards, patterns, and methodology.
  • Provides pre-sales technical support and expertise in analysing client requirements, in conjunction with the client’s current infrastructure, architecture, system capabilities, and business challenges.
  • Ensure technical solutions accomplish the client’s objectives.
  • Develop the technical design document to match the solution design specifications.
  • Lead the scope of work determination, product pricing, and RFP/RFI responses and assist with the decision to pursue or abort a deal.
  • Manages client proof of concept (POC) initiatives, which require the appropriation of appropriate resources, and setup and delivery of the POC.

Knowledge, Skills and Attributes

  • Demonstrate broad product knowledge integrated with strong technology understanding
  • Good understanding of the vendor’s products, business, and technology positioning
  • Excellent communication skills both verbal and written
  • Ability to establish and create excellent client relationships with their technical expertise
  • Ability to develop and leverage their knowledge of reference architectures
  • Ability to maintain knowledge of trends and development in technology domains
  • Knowledgeable in core frameworks used
  • Strong knowledge of the problem domain that their systems are to provide solutions for

Academic Qualifications and Certificates

  • Qualification in Information Technology, Computer Science or Information Systems
  • Certification and working knowledge of Enterprise Architecture methodologies (e.g. TOGAF, Zachman, SOA, ITIL, COBIT, etc.)
  • Relevant vendor and industry certifications, Commscope, Molex, Corning, Siemon
  • SAFe Scaled Agile certification advantageous

Experience Required

  • Proven track record as a developer and architect of new systems/solutions
  • Proven client engagement and development consulting experience
  • Experience managing expectations when balancing alternatives against business and financial constraints
  • Proven experience in a variety of architectures for specific domain or specialization
  • Experienced designer and development know-how
  • Project management experience
  • Experience presenting technical solutions to non-technical audiences


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