LISTING CREATION SPECIALIST – CAPE TOWN – WESTERN CAPE Full Time

Key job responsibilities:

Provide support for catalog creation, listing products, shipment related issues etc.

Handle cases related to inbounding, product issues and customer complaints

Guide partners for completing onboarding formalities and train them on internal tools.

Co-ordinate with partners and internal teams for Catalog creation & product imaging.

Review catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience.

Document processes & regularly update existing SOPs.

Review & suggest SOP changes required if any to the team basis input from Business managers

Handle daily, weekly and monthly business reports

Work with key internal stakeholders to improve catalog quality creation, while providing self-service and user-friendly experience to partners

Basic qualifications:

Fluency in English written and spoken

Experience in process creation and improvement

Experience with Excel: ability to process and analyze data on daily basis

Preferred qualifications:

Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts

Knowledge of visualization tools such as Tableau, Datazen, SSRS

Experience back-office operations, escalation management and troubleshooting environments