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HOUSEKEEPING SUPERVISOR
- Minimum of 2 years of experience in a similar position within a 5 star luxury property
- Impeccable communication skills both written and verbal
- Must be computer literate
- Leadership experience
- Strong training skills and experience
- Effective rostering abilities
- Knowledgeable with the controlling of expenses and inventories
- Ability to remain calm and professional under pressure
Inherent Requirements:
- Diploma in Hospitality
- Valid driver’s license would be advantageous
- High level of physical endurance
- Preference will be given to candidates from Franschhoek and neighbouring areas
Main Responsibilities:
- Provide direction, oversight, and guidance to the Housekeeping Team, ensuring they are motivated and aligned with the hotel’s standards.
- Facilitate communication and collaboration within the Housekeeping Team and across other departments.
- Prepare weekly work schedules for the Housekeeping department based on the weekly forecast and allocate tasks to staff accordingly.
- Check daily manning levels to ensure the department is adequately staffed at all times.
- Inspect guest rooms and public areas to ensure that furnishings, facilities, and equipment are clean, well-maintained, and in good repair.
- Implement and monitor departmental par-stock levels for chemicals, amenities, linen, and other items in collaboration with Hotel Management.
- Monitor and control inventories for operating equipment, linen, stationery, guest supplies, cleaning supplies, and uniforms to maintain par stocks and control costs.
- Identify areas where waste can be reduced, and financial savings made, and monitor service practices to achieve waste reduction targets.
- Ensure that departmental training records are up to date and reflect all training conducted.
- Implement and monitor an effective key control system for areas relevant to the Housekeeping Department, ensuring the safety and security of guests, staff, equipment, and supplies
