SENIOR CUSTOMER SERVICE (REPAIRS) – JOHANNESBURG – GAUTENG Full Time

Overall, Purpose / Objective of the Job

Under the general direction of the Workshop Manager, responsible for performing various

administrative sales related tasks on a day-to-day basis. Position objective is to take ownership in the

running of the day-to-day Repairs and Calibration related administrative operations, ensuring that

relevant documents are completed in a satisfactory way, and that they comply with work instructions.

Key Responsibilities

• Oversee and ensure the bellow is followed.
• Generating Job Cards (Local / Export /Distributors)
• Generating Quotations (Local / Export / Distributors)
• Generating Sales orders (Local / Export / Distributors
• Generating costing sheets (Local / Export / Distributors)
• Calculating freight costs (Local / Export / Distributors)
• Offer a professional service and update clients on existing orders.
• Liaising with suppliers.
• Customer Service Reports.
• Follow-ups with customers.
• Accounts queries – Income in advance for Export & Local clients.
• Follow-up on Purchase Orders – e-mail, what’s app, teams, skype and phone call.
• Report back, in detail, to customers.
• Report back to customers, daily, on Quotation and order status.
• Maintain and update one drive sheets and folders.
• Customer discounts
• Loyalty signed agreements.
• Weights and dimensions
• Freight charges
• Maintain and update Work Instructions
• Import clearance of transport containers
• Analyse Summary of SAP History and feedback to Manager
• Retention of customers
• Forecast & Planning
• Open Job card reports

Qualifications and Experience (inherent requirements of the position)

• Grade 12
• Minimum 3–5 years of experience in customer service or repair coordination.
• Dyna Supervisory Certificate
• Business Admin Diploma / Certificate
• DGR Cat 6 Certificate

Skills / Knowledge (Inherent Requirements of the position)

• Strong administration skills
• Strong problem-solving and conflict resolution skills
• Superior telephone etiquette
• Strong communication and people skills
• Excellent time management skills
• Strong computer literacy
• Detail oriented
• Proactive
• Pressure resilient
• Team player
• Multi-task focused
• Customer centric

Behavioural Attributes

• Self-motivated and disciplined
• Results driven
• Customer focused
• Approachable
• Team player
• Calm under pressure
• Attention to detail
• Safety conscious
• Professional