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RESPONSIBILITIES:
- Establish productive professional relationships with key personnel in assigned customer accounts. These relationships will range from users, to influencers to decision makers (FD’s, MD’s, CEO’s etc.)
- Drive growth opportunities within each account
- Coordinate the involvement of company personnel, including support, service, and management resources in order to meet account performance objectives and customers’ expectations
- Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
- Proactively assess, clarify and validate customer needs on an on-going basis.
- Accountabilities and Performance Measures:
- Achieve assigned budgets
- Achieve customer objectives defined by company management
- Maintain high customer satisfaction ratings
REQUIREMENTS:
- Bachelor’s degree in business administration, logistics, marketing, or a related field is preferred.
- Minimum of 5-6 years of experience in CRM management, customer service, or marketing, preferably in the logistics or e-commerce industry.
- Must be Fluent in writing and speaking Afrikaans
- Experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.
- Attention To Details
- Audience Understanding
- Business Acumen
- Communication Skills
- Cross-Functional Collaboration
- Customer Centric
- Multitasking
- Problem Solving And Critical Thinking
- Process Oriented
- Results Driven
- Teamwork
- Time Management
