The Lodge Manager is responsible for managing the assigned departments to produce a consistent, high quality guest experience, providing a courteous, professional, efficient, and flexible service consistent with the property’s policies and procedures, to maximize guest satisfaction.

  • To assume full responsibility for the overall property operations in the absence of the General Manager.
  • To maintain and ensure the good will of the company brand at property level.
  • To be a key ambassador of the company and its brands including hosting Site Inspections, communicating with the market, and hosting Journalists.
  • To ensure the developed set of the company and property standards are upheld and maintained.
  • To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
  • To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
  • To implement training and facilitate the use of MFC appointed internal and external trainers.
  • To provide effective leadership through professional management and encouragement of all subordinates, including mediation.
  • To take part in regular Operations forums with the intention of aligning the management teams and ensuring optimized teamwork and collaboration.
  • Ensure that work practices are efficient, clean, and hygienic.
  • Ensure adherence to the Hygiene and HACCP Standard Operating Procedures.
  • To ensure that all employees have a complete understanding of and adherence to the property’s policy relating to Fire, Hygiene, Health and Safety.
  • Live and work in a sustainable way that protects the environment and cares for our communities.
  • Strive to limit your impact on and conserve the environment through our focuses on energy, water, waste, food, materials, and conservation.
  • Follow approved company and property sustainability practices as outlined in the company Sustainability group standards and other related documents.
  • Ensure that employees in the assigned department adhere to the standards and spirit of the company Sustainability programme.
  • To set annual operating targets, which will form part of the property’s annual business plan.
  • Direct your services to maintain budget or decrease cost while still delivering service to standard.
  • To ensure that the department operational budgets are strictly adhered to
  • Maintain discipline in the departments according to company standards, address deviations according to disciplinary company standards.
  • To follow, monitor, manage, train, review and implement performance standards to establish and maintain a streamlined and efficient operation.
  • To ensure that effective training programs for the staff are being conducted on a regular basis as outlined in the departmental training plan.
  • To drive counselling and succession planning for the department.
  • Have a full working knowledge of the local legislation and labor law.
  • To manage the assigned departments to produce a consistent, high-quality product, providing a courteous, professional, efficient, and flexible service consistent with the property’s policies and procedures, to maximize guest satisfaction.
  • To have full working knowledge and capability to perform and manage all duties and tasks in the assigned places of work to the standards of performance set.
  • Review and change standards on a regular basis reflecting change in trends, guest expectations and operating philosophies.
  • Perform other tasks and assist in other departments whenever reasonable and deemed necessary by Management.
  • To demonstrate and promote flexibility and adaptability towards changing working hours and shifts according to the requirements of a 24-hour operation.
  • To respond to changes in your job function as dictated by the industry, or the property.
  • To maintain and promote good working relationships with own colleagues and all other departments and properties.
  • Drive and ensure the performance management process is being followed according to the company standards.
  • To ensure that deadlines on all projects are met.
  • Grade 12, Diploma in Hospitality Management, and a valid code 10 driver’s license.
  • Sound experience in Hospitality-Private Game Lodge environment, and at least 5 years minimum experience in a Lodge Management position.
  • Sound Knowledge of MS Office Suite (Administration and Financial Competence)
  • Knowledge and experience of overall hospitality operations mainly in Housekeeping and Food and Beverages (HK & FB).
  • Strong leadership and management skills with excellent Communication skills and very well spoken.
  • Confident team Player with positive attitude, enthusiasm, and emotional control (People skills tolerance, patience, and care.
  • Sound product and market knowledge, including international trends.
  • Sound knowledge of product and supply.


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