RESIDENTIAL MANAGER – CAMPS BAY – WESTERN CAPE Full Time

Minimum requirements:

• Matric
• Hospitality qualification (advantageous)
• OPERA experience
• 2-3 years in a similar position in a 4/5 star environment

Duties

Operations

• Minimum 2 duty manager shifts per month to ensure full understanding of operations
• Assist in maintenance, front office and housekeeping departments as per operational requirements
• Summarise guest feedback from various online platforms (Tripadvisor etc)
• Ensure only approved suppliers are used
• Updating of supplier list
• Filling the gap between operations and facilities
• Anticipate needs of ‘repeat’ guests and regularly update / review the VIP structure

Training and Development

• Ensure hotel/operations induction manual is up to date and introduced to all new staff
• Operational modules are developed as part of your staff training
• Monthly tests are issued to staff
• Ensure regular on-the-job training is taking place in your departments

Recruitment

• Ensure the correct recruitment process is followed for all new recruits and internal promotions / transfers within the company
• Act as liaison with the dedicated recruitment consultants in the company

Standards, Policies and Procedures

• Ensure the purchase order process is followed at all times
• Ensure the dress code procedures for the department is in place
• Ensure fair and equitable discipline is applied
• Maintain staff files
• Ensure leave planner policies are followed
• Ensure housekeeping operational, transactional and permanent files are maintained
• Housekeeping policies and procedures are adhered to
• Correct office procedures by all Rooms Division departments
• Assist in winter planning
• Recognise operational challenges and assist with research and solutions
• Assist in compiling interior surveys
• Arrange appliance maintenance, service and repairs
• Assist in compiling house files
• Compiling appliance manuals
• Updating of master inventory costs
• Assist in creating hotel operational modules
• Placing orders
• Asses, communicate and provide feedback on products and specifications

Financial

• Ensure weekly revenue reporting are completed
• Submit project management to financial controller / manager on a weekly basis
• Involved with business planning and revenue management and forecasting

Statutory

• Ensure all staff under your control is knowledgeable about health and safety procedures
• Be familiar with the health and safety measures of the property
• Report any non-compliance

Human resources

• Hold and/or attend monthly departmental meetings with your departments
• Ensure dress code is up to standard
• Staff files are kept up to date
• Leave and ESS management
• Holding regular performance appraisals with senior staff, identifying areas for development and training needs
• Staff locker monitoring and inventory
• Chairing of disciplinary enquiries