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The successful candidate will have to excel in providing service excellence and ensuring that the guest experience is prioritised above all else. As the primary point of contact for guests during the night shift, the Night Auditor handles inquiries, resolves issues, and ensures seamless communication between departments.
Experience and Skills:
•Experience in a 5 star luxury hotel environment
•Excellent knowledge of Franschhoek area and surrounds
•Excellent interpersonal skills to be able to interact with all guests
•Excellent communication skills in English, both written and verbal
•Excellent knowledge of food and beverage, general knowledge about news and current affairs
•Excellent track record in housekeeping, food and beverage, as well as butler duties
•Ability to be always courteous, calm under pressure and putting guests first
•Computer literate in Microsoft office and Protel.
Inherent Requirements:
•Degree or diploma in Hospitality.
•At least 2 years of experience in a similar role within Hospitality.
•Valid driver’s license
•Ability to work shifts and be flexible in other departments
•Exceptional attention to detail
•Ability to anticipate guests needs and exceed guests’ expectations
•Enthusiastic and passionate about guests, their needs and preferences
•Preference will be given to candidates from Franschhoek and neighbouring areas
