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Hospitality

GUEST RELATIONS OFFICER – STELLENBOSCH – WESTERN CAPE

RESPONSIBILITIES:

  • Welcome and introduce client Lodges and Spa to guests
  • Check-in and check-out guests
  • Pass all relevant guest information on to various departments as required
  • Assist guests with bookings, tours and transfers, build and create guests’ itineraries
  • Ensuring that all guest information and rates are correct
  • Guests’ liaison to all outside guests and assist client restaurant when needed
  • Update guests’ profiles on Protel
  • Report to the manager on duty regarding any related maintenance concerns
  • Prepare welcome letters and registrations cards
  • Manage:
    • Day sheet – guests itinerary document
    • Guests’ daily Call log
    • Calls and guest concerns
  • Assist reservations with lodge guests’ bookings, and messages
  • Assist Spa, Housekeeping and Indochine when required
  • Assist with lunch and dinner bookings on Dine-plan as required
  • Do a thorough handover with the Night Auditor & early/late shift Guest Relations
  • Ensure all transfers are booked, tracked and charged
  • Required 2 Night audit duties per month

REQUIREMENTS:

  • Hospitality Certificate/Diploma
  • At least 2-3 years’ experience in a similar role
  • Very strong computer and great administration skills
  • Passionate about the hospitality industry
  • Excellent interpersonal- & communication skills, written and verbal in English (in person and telephonic)
  • Strong customer service orientation with excellent people skills
  • Ability to maintain a professional working relationship with all departments and across cultures and religions
  • Comfortable in dealing with very distinguished clientele
  • Must be well-presented
  • Friendly, helpful and outgoing
  • Natural warmth and friendliness
  • Punctual & self-disciplined
  • Extreme attention to detail
  • Pro-Active and a team player
  • Reliable transport to and back from work

Job Overview

  • Job ID: 99883
  • Date Posted:
  • Location: Stellenbosch
  • Job Title: GUEST RELATIONS OFFICER – STELLENBOSCH – WESTERN CAPE
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