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Responsibilities:
- Able to carry out and complete all duties responsible of a guest relations officer, night auditor and duty manager
- Ensure that all guests needs and complaints are responded to quickly and efficiently
- Brief all colleagues daily in relation to VIPs, sit inspections, specific functions and any other relevant important information for the day
- Keep in constant communication with relevant departments
- Co-ordinate and prepare staff rosters to ensure adequate coverage in guest relations
- Maintain appropriate standards of conduct, uniform, language and grooming of all staff
- Ability to handle all disciplinary actions
- Ensure monthly meetings are held
- Conduct regular petty cash checks/end of month reconciliations
- Ensure that all current SOPs are being followed and amended if needed
Requirements:
- Hospitality qualification(diploma/degree)
- Preferably 3 – 5 years management experience
- Good basic computer & administration skills Fluent in English
- Ability to work independently and under pressure
- Excellent interpersonal- & communication skills
- Excellent people skills
- Strong customer/guest service orientation
- Ability to maintain a professional working relationship with all departments
- Comfortable in dealing with very distinguished clientele
- Must be well-presented & enthusiastic
- Flexibility and Accountability
