DUTY MANAGER – CAMPS BAY – WESTERN CAPE Full Time

Client is a leading Tourism and Hospitality company. If you thrive on a company culture that focuses on growing their staff through career development and incentives, this is the company for you.

Client seeks an experienced Front Office Duty Manager.

MINIMUM REQUIREMENTS

• Grade 12
• Hospitality Qualification (advantageous)
• Working knowledge of OPERA
• Previous experience in the same or similar position
• Familiar with duties and procedures in the self-catering apartments and/ or Airbnb
• Own reliable transport
• Must speak, read, write, and understand English at a professional level

DUTIES & RESPONSIBILITIES

Front Desk:

• Introduce and maintain the most efficient check-in/out procedures.
• To ensure that reservations are taken correctly and courteously.
• Ensure guests are greeted, checked in to allocated rooms promptly and courteously
• Ensure credit control procedures are strictly adhered to.
• To ensure that accounts are balanced daily.
• Manage the arrival and departure turnover.
• Ensure collection and delivery of luggage to the apartments is done efficiently.
• Daily spot checks of suites and rooms to ensure 5 star standards.
• Nominating and identifying client leisure club members.

Communication:

• To ensure effective liaison between reservations and front office staff with other departments.
• Ensuring that all staff members are aware of all activities at the Village.
• Ensure accurate and timeous submission of all reports and administrative work.
• To attend all management meetings as required.

Guest relations:

• Readily available at all times to deal with problems or complaints.
• Tend to and arrange for guest needs.
• To monitor trends within the industry and make suggestions how these could be implemented.