BOUTIQUE HOTEL MANAGER – CAMPS BAY – WESTERN CAPE Full Time

You will need an excellent eye for detail and be well versed in both Rooms Division and Food and Beverage Operations.

Experience in a Boutique hotel is a must.

Main duties and responsibilities

• Maintain effective Front Desk procedures, including check in, check out, guest relations, complaint handling, balancing accounts daily and reporting. Luggage control, Lost and Found.
• Ensure the Facilities are well maintained, liaise with both Housekeeping and maintenance departments to ensure 100% readiness
• Maintain exclusivity procedures of the hotel
• Ensure maximum security in all areas under your control.
• Ensure that there are no variations on the agreed standards of food presentation, quality and freshness
• Ensure cleanliness of the entire hotel
• Monitor daily variance reports and action shortages
• Understand the ownership roles and levels of responsibility in your team
• Managing of assets and reporting
• Monthly and weekly rosters, follow up on attendance
• Progressive discipline where required
• Demonstrate a sincerely positive attitude towards getting things done
• Understand address group objectives
• Develop solutions that improve organisational performance
• Initiatives to increase revenue and occupancy
• Achieve targeted food and beverage costs
• Respond to guest reviews to maintain the image of the hotel
• Understand and capitalise on the key demographic
• Focus on current trends, be a trendsetter not a trend follower
• Ensure that on the job training is done in all departments.

Minimum requirements

• Matric
• Opera experience essential
• 3-5 years relevant experience at management level in a luxury hotel
• Familiar with all the duties of both Rooms Division as well as Food and Beverage Operations
• Strong Financial Acumen
• Strong MS Office skills