APPLICATION SECURITY ENGINEER – CLAREMONT- CAPETOWN – WESTERN CAPE

KEY ROLES AND RESPONSIBILITIES:

  • Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
  • Perform necessary checks, apply monitoring tools and respond to alerts
  • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
  • Assist in analysing, assigning and escalating support calls
  • Investigate third line support calls assigned and identify the root cause of incidents and problems
  • Report and escalate issues to 3rd party vendors if necessary
  • Provide onsite technical support to clients and provide field engineering services to clients
  • Expected to take ownership of relevant technologies according to domain or specialization.
  • Conduct monthly random review of incidents and service requests, analyse, and recommend improvement in quality
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
  • Proactively identify opportunities for work optimization including opportunities for automation

KNOWLEDGE, SKILLS AND ATTRIBUTES:

  • Ability to communicate and work across different cultures and social groups
  • Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to con rm understanding, probing for further relevant information and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
  • Strong documentation and report writing
  • Ability to use reporting to trend and provide insight to risks
  • Ability to work collaboratively as one team across different business areas
  • Solid understanding of networking and networks
  • Good understanding and appreciation of technical design and business principles
  • Demonstrates project management and administration ability
  • Good project skills which are demonstrated in the execution of installations and other assignments
  • Demonstrate customer engagement skills
  • Demonstrate relevant domain specialist knowledge
  • Good verbal communication skills
  • Client focused and display a proactive approach to solving problems
  • Ability to work under pressure
  • Ability to coach, mentor and provide guidance to team members
  • Good understanding of project management principles
  • Be proficient in the implementation, configuration of the products in the security GTM.

ACADEMIC QUALIFICATIONS

  • Advanced diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
  • Certified in the following technologies
  • Security +
  • Higher certifications in the flowing key vendors…
  • ZScaler cloud proxy certification
  • Checkpoint CCNP
  • Pulse secure certifications

ADVANTAGEOUS CERTIFICATIONS:

  • Up to date and relevant ITIL certification
  • Industry certifications (CISM, CISSP etc.)
  • Cisco Certified Internetwork Expert – Routing and Switching (CCIE)
  • Cisco Certified Network Professional – Wireless (CCNP)
  • Cisco Certified Internetwork Expert – Security (CCIE-S)
  • Fortinet NSE 4 and above

REQUIRED EXPERIENCE:

  • Solid years of work experience
  • Solid experience required in in Engineering function within a medium to large ICT organization
  • Solid experience of Managed Services
  • Excellent working knowledge of ITIL processes
  • Excellent experience working with vendors and/or 3rd parties

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